Our Policies

Dreamscape Journey ("we", "our", "us") collects personal information that you voluntarily provide to us when you:

• Submit an enquiry through our website contact forms or WhatsApp
• Make a booking or purchase a tour package
• Subscribe to our newsletter or email updates
• Contact us via phone, email or social media
• Interact with our website through cookies and analytics

The personal information we collect includes: full name, phone number, email address, travel dates, destination preferences, passport details (for international travel documentation), payment information, and any other information you choose to provide.

We use the information we collect for the following purposes:

• To plan, quote and book your travel itinerary
• To process payments and issue invoices
• To communicate with you about your booking, trip updates and support
• To send you promotional offers and travel deals (you can opt out at any time)
• To improve our website and services based on usage patterns
• To comply with legal obligations including GST filing and financial record-keeping
• To provide visa application assistance when requested

We take data security seriously. Your personal information is:

• Stored securely with access limited to authorised Dreamscape Journey staff only
• Never sold, rented or traded to third parties for marketing purposes
• Shared with third parties only as necessary to complete your booking (e.g., hotels, airlines, ground operators, visa agents) — and only the information required for that specific service
• Transmitted over secure, encrypted connections when processed online

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect anonymised data such as pages visited, time spent and device type. This information helps us improve our website and content. You can disable cookies through your browser settings without affecting your ability to use our site.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time by contacting us
• Withdraw consent for data processing where consent was the legal basis

We retain customer data for a minimum of 5 years from the last transaction date for GST and financial compliance purposes. Marketing data is retained until you opt out or request deletion.

For any privacy-related questions, requests or concerns, please contact us at contact@journeydreamscape.com or call +91 6303046488.

• A booking is confirmed only upon receipt of the booking deposit and written confirmation from Dreamscape Journey via email or WhatsApp.
• Verbal confirmations or informal messages do not constitute a booking confirmation.
• All prices quoted are in Indian Rupees (INR) and are valid for 48 hours from the date of quotation, after which they may be subject to change based on hotel/airline availability and pricing.
• Package prices are based on the number of travellers specified at the time of booking. Any change in traveller count may affect pricing.

• It is the sole responsibility of each traveller to hold a valid passport with at least 6 months validity from the date of return travel.
• For international travel, it is the traveller's responsibility to obtain all necessary visas. While Dreamscape Journey may assist with visa guidance and documentation, we do not guarantee visa approval as this is entirely at the discretion of the respective country's embassy or immigration authority.
• Dreamscape Journey is not responsible for any denied entry, visa rejection or delays caused by immigration authorities.
• Travellers are responsible for ensuring they meet all health and vaccination requirements for their destination.

• Travel insurance is strongly recommended for all domestic and international trips and is mandatory for certain packages.
• Dreamscape Journey is not responsible for any losses, medical expenses, trip interruptions or cancellations that would typically be covered by travel insurance.
• We can assist in recommending travel insurance providers on request.

• Package inclusions and exclusions are as specifically stated in your confirmed quotation. Nothing outside the stated inclusions is covered.
• Unless specifically stated, packages do not include personal expenses, tips, optional activities, meals not mentioned, minibar usage, laundry, room service or any other personal charges at hotels.
• Flight prices are subject to airline availability and may change between quotation and booking confirmation.

• Requests to change travel dates, hotel room categories or itinerary elements after booking confirmation are subject to availability and may incur additional charges.
• Name changes on airline tickets may not be possible and may require new ticket purchase at the prevailing fare.
• Dreamscape Journey reserves the right to modify an itinerary in the event of force majeure, severe weather, natural disasters, civil unrest, airline schedule changes or other circumstances beyond our control.

• Dreamscape Journey acts as an intermediary between clients and third-party service providers (hotels, airlines, ground operators, visa agents). We are not responsible for the acts, omissions or default of these service providers.
• Our liability in any circumstance is limited to the total amount paid to Dreamscape Journey for that specific booking.
• We are not responsible for loss or damage to personal property, personal injury or illness occurring during the trip.
• Clients who behave in a manner that endangers others or disrupts services may be removed from tours without refund.

Dreamscape Journey is not liable for failure to perform obligations due to causes beyond our reasonable control, including but not limited to: natural disasters, epidemics, pandemics, political unrest, strikes, government travel advisories, war, terrorism, or airline/hotel closures. In such cases, we will endeavour to assist with rebooking or credit notes, but cash refunds may be subject to third-party supplier policies.

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

All cancellation requests must be made in writing via email to contact@journeydreamscape.com or WhatsApp message to +91 6303046488. Cancellations are effective from the date of written receipt, not the date of verbal communication.

Bookings made during peak travel seasons (Diwali, Christmas–New Year, summer school holidays), long weekends or special events may have stricter cancellation terms. These will be clearly communicated at the time of booking and will take precedence over the standard policy above.

International package cancellations are additionally subject to the cancellation policies of international airlines, overseas hotels and foreign ground operators. These third-party policies may be stricter than our standard policy and may result in reduced or zero refunds regardless of the notice period given.

Visa application fees are non-refundable once the application has been submitted to the embassy or visa agency, regardless of the outcome (approval, rejection or withdrawal).

In the rare event that Dreamscape Journey cancels a trip due to circumstances within our control, clients will receive a full refund of the amount paid to us (subject to non-refundable third-party costs) or the option to rebook on an alternate date at no additional cost.

If a trip is cancelled due to force majeure (natural disasters, government advisories, pandemics etc.), we will endeavour to provide a credit note or reschedule, but cash refunds are subject to what we can recover from third-party providers.

• Approved refunds are processed within 7–14 business days of cancellation confirmation
• Refunds are made to the original payment method (bank account, UPI source, etc.)
• Bank processing times may add 3–5 additional business days
• International refunds may take up to 21 business days

• Booking Deposit: 25–30% of total package cost is required to confirm the booking and hold all reservations.
• Balance Payment: The remaining balance is due 14–21 days before the departure date. For bookings made within 21 days of departure, full payment is required at the time of booking.
• Peak Season: For trips during peak periods (Diwali, Christmas, New Year, summer holidays), full payment may be required at the time of booking.

• Bank Transfer (NEFT / RTGS / IMPS) to our registered business account
• UPI payments (Google Pay, PhonePe, Paytm, BHIM)
• Cheque (subject to clearance before booking confirmation)
• Credit/Debit card payments (where available — 2% processing fee applies)

All tour packages are subject to GST as per applicable Indian tax regulations. GST at the applicable rate is either included in the quoted price or added separately — this will be clearly stated in your quotation. Full GST-compliant tax invoices are provided for all payments. Corporate clients requiring input tax credit should inform us at the time of booking.

All prices are quoted in Indian Rupees (INR) unless otherwise stated. International package prices include foreign currency elements (hotel stays, transfers, activities) which may be subject to exchange rate fluctuations. While we endeavour to hold quoted prices, significant currency movements (more than 5%) may require price adjustments, which will be communicated to you before any additional charges are applied.

The information on this website is provided for general information purposes. While we strive to keep all information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy or reliability of information on this website. Any reliance you place on information from this website is strictly at your own risk.

Our website may contain links to third-party websites (e.g., travel review sites, government visa portals). These links are provided for your convenience. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Starting prices shown on this website are indicative and based on lowest available rates for specific travel periods under specific conditions. Actual prices will depend on travel dates, group size, room category, season, flight availability and other factors. A formal quotation will be provided based on your specific requirements.

Dreamscape Journey recommends that all travellers consult a qualified medical professional and check official government health advisories before travelling to any destination. Vaccination and health requirements change regularly and it is the traveller's responsibility to ensure compliance with all destination entry requirements.

Dreamscape Journey recommends checking the Ministry of External Affairs (Government of India) travel advisories and the destination country's official immigration website before travel. We do not recommend travel to destinations under active government travel warnings.